Privacy policy

Privacy Policy

Last Updated: June 2026

At AUTRA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website or purchase our products.

1. Information We Collect

When you visit our website, place an order or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely through third-party payment providers)
  • Order history
  • Device and browsing information
  • Website usage data through cookies and analytics tools

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Deliver products and services
  • Communicate regarding your order
  • Provide customer support
  • Improve our website and customer experience
  • Send promotional offers and marketing communications (only where permitted by law)

3. Payment Security

AUTRA does not store full payment card details.

Payments are processed securely through trusted third-party payment providers that comply with industry security standards.

4. Marketing Communications

If you subscribe to our email updates, we may send information about:

  • New product releases
  • Special offers
  • Promotions
  • Company updates

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our communications.

5. Cookies & Analytics

Our website uses cookies and similar technologies to:

  • Improve website functionality
  • Analyse website traffic
  • Remember your preferences
  • Enhance your shopping experience

You can disable cookies through your browser settings, although some website features may not function correctly.

6. Sharing Your Information

AUTRA does not sell, rent or trade your personal information.

We may share information with trusted third parties where necessary to:

  • Process payments
  • Deliver orders
  • Provide website services
  • Meet legal obligations

These service providers are only permitted to use your information for the services they provide to us.

7. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure.

While we take security seriously, no method of internet transmission or electronic storage is completely secure.

8. Your Rights

Under the New Zealand Privacy Act 2020, you may request access to or correction of your personal information.

If you would like to update, correct or remove your information, please contact us.

9. Third-Party Services

Our website may contain links to third-party websites or services.

AUTRA is not responsible for the privacy practices or content of those external websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page, and continued use of our website constitutes acceptance of any updates.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact the AUTRA team through our Contact page.