Shipping Policy

Last Updated: June 2026

At AUTRA, we're committed to getting your gear to you as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–2 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you'll receive a confirmation email with tracking information where available.

We currently ship throughout New Zealand.

For international shipping enquiries, please contact the AUTRA team before placing your order.

Estimated delivery times:

Delivery times are estimates only and may vary due to courier delays, weather conditions, peak periods or circumstances outside our control.

Shipping costs are calculated at checkout based on:

Any applicable shipping charges will be displayed before payment is completed.

Where tracking is available, you'll receive tracking details once your order has been dispatched.

If you have not received tracking information within 3 business days of placing your order, please contact our team.

While we work closely with our delivery partners, AUTRA cannot guarantee delivery dates.

If your parcel appears delayed or lost, please contact us and we'll assist in resolving the issue as quickly as possible.

Customers are responsible for ensuring shipping details are accurate at the time of purchase.

AUTRA is not responsible for delays, losses or additional charges resulting from incorrect delivery information provided during checkout.

If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of the item and packaging.

Our team will work with you to resolve the issue promptly.

If you have any questions regarding shipping, delivery times or tracking, please contact the AUTRA team through our Contact page.