Terms of service

Terms of Service

Last Updated: June 2026

Welcome to AUTRA. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before using our website.

1. General

AUTRA provides vehicle, outdoor, camping and lifestyle products through our online store. By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian.

We reserve the right to update, modify or replace these Terms of Service at any time without prior notice.

2. Products & Pricing

We strive to ensure all product descriptions, images and pricing are accurate. However, errors may occasionally occur.

AUTRA reserves the right to:

Correct pricing errors.
Change product information without notice.
Limit quantities available for purchase.
Discontinue products at any time.

3. Orders

Once an order is placed, you will receive an order confirmation email.

AUTRA reserves the right to refuse or cancel any order where:

Fraudulent activity is suspected.
Incorrect pricing has been displayed.
Product availability changes unexpectedly.

If your order is cancelled after payment has been received, a full refund will be issued.

4. Shipping

Delivery times provided are estimates only and may vary due to courier delays, weather events or other circumstances beyond our control.

AUTRA is not responsible for delays caused by third-party shipping providers.

5. Returns & Refunds

If you are not satisfied with your purchase, please contact us as soon as possible.

Returns must:

Be in original condition.
Include all original packaging.
Be submitted within the timeframe outlined in our Returns Policy.

Certain products may not be eligible for return due to hygiene, safety or clearance sale restrictions.

Nothing in these Terms excludes your rights under the New Zealand Consumer Guarantees Act 1993.

6. Warranty

Products supplied by AUTRA may include manufacturer warranties where applicable.

If you believe a product is faulty, please contact our team and we will assist in accordance with applicable New Zealand consumer law.

7. Intellectual Property

All content on this website, including logos, images, text, graphics and branding, remains the property of AUTRA and may not be copied, reproduced or distributed without written permission.

8. Limitation of Liability

To the maximum extent permitted by law, AUTRA shall not be liable for any indirect, incidental or consequential damages arising from the use of our products or website.

Our liability is limited to the value of the product purchased.